This year my wife, Vicki, and I celebrated 20 years of marriage; and we can both tell you we are grateful, it’s been mostly harmonious. What makes it work? I’m no Dear Abby, but as I reflect on how my wife and I interact, I realize there is an alignment between the actions that help personal relationships succeed and those that bolster client relationships.
(1) Put the toilet seat down. OK, not literally, but identify what makes your client insane. People can drive others crazy through their idiosyncrasies. Watch body language as you just may have a habit that is getting under your client’s skin, such as how you greet them, address them, or smack your gum. This isn’t about you; it’s about them and their issues, so don’t take it personally.
(2) Tell her she is beautiful. This is easy for me to tell my wife because it’s true. That said, when she was nine months pregnant and was miserable with edema and emotionally done being pregnant, I made a conscious effort to remain patient and make her feel loved. Everyone has insecurities and knowing what your client’s are, and managing them correctly, is critical. Ever stop to think that your client is scared to death about screwing up a project? A compliment and or a bit of encouragement from an industry professional can go a long way in calming nerves.
(3) Throw them a life line. Recently we were on a flight and I got stuck in a conversation with my new-found neighbor. Being the astute partner my wife is, she pulled me aside letting me know she had something in her eye and asked for my help. After the winking surgery was complete the [...]